We do our best to ship all orders within 2 business days from the time orders are placed. We use UPS and the U.S. Postal Service (USPS).
For items shipped internationally, the buyer is solely responsible for any duties or taxes imposed. For cross-border shipping we use CSA Transportation.
As indicated by the USPS website (which may change without any notice), First Class International Shipping typically takes 10-21 Business Days, Priority International Shipping typically takes 6-10 Business Days, Priority Express International typically takes 3-5 Business Days, and Global Express typically takes 1-3 Business Days. However, please be aware that the U.S. Postal Service (USPS) DOES NOT GUARANTEE delivery time on ANY of their services despite indicating a time frame. International deliveries may be delayed due to the services in the receiving country or other reasons. We are not accountable for any shipments that take longer than indicated. Also note that there is no tracking information for items shipped via USPS First Class International Mail. Tracking is also not available for USPS packages to Hawaii, Puerto Rico or Alaska. Tracking on international shipments, if provided, may not be reliable once the package leaves the United States, as some countries do not utilize the tracking system. We are not responsible for packages once the package is shipped.
At SpinLight360.com we strive for customer satisfaction and satisfaction is guaranteed. If you are not satisfied with our product for any reason, return the complete product within 30 days of the original purchase date and we will give you a full refund, subject to the conditions and exclusions below:
Returned items must be complete with all pieces, packaged securely to protect all contents, and include a copy of your order receipt.
No items will be accepted for return without an RMA number. To obtain an RMA number and return shipping instructions, email us at [email protected]
Any packages received without an RMA number written on the outside of the shipping carton will be refused.
All shipping and handling charges are the responsibility of the buyer and are not refundable. This includes returns and exchanges.
Eligibility Conditions For All Light & Motion Products:
Please read conditions below. If all conditions are not met, we reserve the right to refuse the return or to charge a minimum 15% restocking fee.
- All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories.
Final Sale & Nonreturnable Items
- Special order merchandise or any item indicated on the website as nonreturnable.
- Underwater equipment that has been submerged.